Certified woman business enterprise in the state of New York. (WBE #59659)

PROVEN PROCESS

You can count on consistent, exceptional customer service and workmanship thanks to the proven process we follow with each opportunity. These steps ensure our team is working to provide the best experience possible for our customers. If you're not completely satisfied with your experience with GP Flooring Solutions, we want to know -- please contact Abby Reinhard, President, at 585-391-3965 or abby.reinhard@gpcarpet.com.

  • Ask the right questions and understand customer’s needs

  • Conduct a thorough measurement

  • Share optimal solutions; help customer identify best one

  • Present and discuss proposal

  • Review project timing

  • Follow up

  • Confirm project timeline

  • Perform high-quality installation

  • Update customer on progress

  • Conduct thorough walk-through to assess installation

  • Follow up to ensure customer satisfaction

  • Keep in touch with the customer